Privacy

Why We Collect Your Data

Michael P. Hofmann AG (mphofmann.com) [abbreviated as "we", "us" and "our"] is an independent IT consulting company. We offer various services to help them get the most out of the cloud. When you contact us, we need your personal information to figure out how we can best help and get in touch with you.

We recognize that protecting your personal information is important. Here you will find information about the types of personal information we collect when you use and visit mphofmann.com and how we protect your information.

What Data We Collect

We collect their personal data in the course of providing services to them.

The following are the types of data we collect:

  • Information they give us: We collect any information they provide to us in relation to our offerings.

  • Automatic Information: We automatically collect certain types of information when they interact with our Offerings.

  • Information from other sources: We may collect information about them from other sources, including service providers, partners, and publicly available sources.

... Examples of Collected Data

Information you give us

You provide information to us when you:

  • search for, subscribe to, or purchase offers;

  • create or manage your account;

  • configure your settings for offers, grant access permissions to data, or otherwise interact with offers;

  • register for or participate in an event;

  • communicate with us by phone, mail or other means;

  • complete a questionnaire, support ticket or other information request form;

  • post to websites or participate in community features; and

  • use notification services.

Depending on how you use the Offerings, you may provide us with information such as:

  • your name, mail address, mailing address, phone number, and other similar contact information;

  • payment information, including credit card and bank account information;

  • information about your location;

  • information about your organization and contacts, such as colleagues or people within your organization;

  • user names, pseudonyms, roles and other authentication and security authorization information;

  • content of feedback, testimonials, inquiries, support tickets, telephone conversations, chat sessions, and mails with or to us;

  • your image, voice, and other identifiers that are personally associated with you when you attend an event;

  • identity information, including government-issued identification information;

  • corporate and financial information; and

  • VAT numbers and other tax identifiers.

Automatic Information

We automatically collect information when you:

  • visit, interact with, or use Offerings;

  • download content from us;

  • open emails or click on links in emails from us; and

  • interact or communicate with us (for example, when you attend an event or when you request customer support).

Examples of information we collect automatically include:

  • network and connection information, such as the Internet Protocol (IP) address used to connect your computer or other device to the Internet, and information about your Internet service provider;

  • computer information such as device, application, browser type/version, browser plug-in type/version, operating system or time zone setting;

  • the location of your device or computer;

  • authentication and security authorization information;

  • content interaction information, such as content downloads, including duration and number;

  • mail addresses and phone numbers used to contact us; and

  • identifiers and information contained in cookies (see our Cookie Notice).

Information from other sources

Examples of information we receive from other sources include:

  • marketing, sales or recruiting information, including your name, email address and other similar contact information;

  • search results and links, including paid listings (such as sponsored links); and

  • credit history information from credit bureaus.

Processing of Your Data ...

... with external data processors

We use the following external data processors in the following countries:

  • Google Google HQ, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Privacy policy USA

  • Infomaniak Infomaniak, 25 Eugène-Marziano, 1227 Les Acacias/Geneva, Switzerland Privacy policy Switzerland

  • AWS Amazon-Web-Services, 410 Terry Avenue North, Seattle, WA, USA Privacy policy Irland & Germany

We have signed the appropriate contracts (DPA-SCC) with these companies to adequately ensure privacy.

... for website users

We use Google-Sites for the creation of our web pages.

The use is usually possible without providing personal data. Insofar as personal data (e.g. name or email addresses) is collected on our pages, this is done on a voluntary basis.

... for wiki users

Our wiki is hosted by Infomaniak.

The use is usually possible without providing personal data. Insofar as personal data (e.g. name or email addresses) is collected on our pages, this is done on a voluntary basis.

... for meeting users

We use either Google-Meet or Infomaniak-kMeet for video conferencing.

Thereby we can see mail address, name, first name.

... for mail users

We use Google-GMail as a mail system.

Thereby we can see the data you send us.

... for newsgroup users

We use Google-Groups for the administration of our newsgroups and for sending our newsletter.

In doing so, we can view mail address, name, first name.

The legal basis for the processing is your consent. You can revoke this at any time by unsubscribing.

... for form users

We use Google Forms to collect form data and surveys.

In doing so, we can view the data you submit to us.

... used cookies & plugins

Cookies

Cookies are text files placed on your computer to collect Internet log data and information about visitor behavior. This information is used to track visitors' use of the website and to generate statistical reports about website activity.

For more information, see www.aboutcookies.org, www.allaboutcookies.org. and Google's Cookie Policy.

You can set your browser not to accept cookies, and the above websites will tell you how to remove cookies from your browser. However, in a few cases, this may cause some features of our website to stop working.

Analytics

When visiting our websites, Google Analytics may be used and automatically provide usage information. Google Analytics anonymizes all traffic data so that no personal information is recorded. You can prevent the collection of data by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

... used legal bases

We process your personal data on one or more of the following legal bases:

  • When it is necessary to enter into a contract with you or a legal entity you represent, to fulfill our contractual obligations, to provide our offers, to respond to your requests or to provide customer support,

  • where we have a legitimate interest as described in this Privacy Notice,

  • when necessary to comply with laws and legal obligations, including responding to lawful requests; or

  • with their consent.

Use of Your Data

Use of personal information

We use your personal information to operate, provide and improve our offerings. We use personal information for the following purposes, among others:

  • Provision of offers: We use your personal information to provide offers and process transactions related to offers, including registrations, subscriptions, purchases and payments.

  • Measuring, supporting and improving offers: We use your personal data to measure the use of offers, analyze your performance, troubleshoot, provide support, improve and develop offers.

  • Recommendations and Personalization: we use your personal data to recommend offers that may be of interest to them, to identify your preferences, and to personalize your experience with offers.

  • Compliance with legal obligations: In certain cases, we are required by law to collect, use or retain your personal information.

  • Communicating with them: We use your personal data to communicate with them regarding offers through various channels (e.g., phone, mail, chat) and to respond to your requests.

  • Protect against fraud and abuse and credit risks: We use your personal information to prevent and detect fraud and abuse to protect the safety of our customers, from and others.

  • Purposes for which we seek your consent: We may also ask for your consent to use your personal information for a specific purpose that we disclose to them.

Retention

We retain your personal data to enable your continued use of the Offerings for as long as necessary to fulfill the purposes described in this Privacy Notice, as required by law (including tax and accounting purposes), or as otherwise communicated to them. The length of time we retain certain personal information depends on the purpose for which it is used, and we will delete your personal information in accordance with applicable law.

Data Minimization

We collect, process and use personal data only to the extent that it is necessary for the processing of the consented customer orders. We collect, process and use personal data about the use of our web services only insofar as this is necessary to enable the user to use the services or to bill the user.

Locations & Transfers

Your data is located at the sites of our named, third-party data processors. Depending on the extent of your interactions with our offerings, your personal data may be stored or accessed in multiple countries. Whenever we transfer personal data to other countries, we ensure that the data is transferred in accordance with this Privacy Policy and in compliance with applicable data protection laws.

Austausch mit Dritten

Informationen über unsere Kunden sind ein wichtiger Teil unseres Geschäfts, und es ist nicht unsere Aufgabe, die persönlichen Daten unserer Kunden an andere zu verkaufen. Wir geben personenbezogene Daten nur wie unten beschrieben an Partner weiter, die entweder diesen Datenschutzhinweisen unterliegen oder Praktiken anwenden, die mindestens so sicher sind wie die in diesen Datenschutzhinweisen beschriebenen.

  • Transaktionen, an denen Dritte beteiligt sind: Wir stellen ihnen Dienste, Inhalte und Software zur Verfügung, die von Dritten für die Nutzung in oder über Angebote bereitgestellt werden. Sie können erkennen, wenn ein Dritter in ihre Transaktionen involviert ist, und wir teilen Informationen im Zusammenhang mit diesen Transaktionen mit diesem Dritten.

  • Drittanbieter von Dienstleistungen: Wir beauftragen andere Unternehmen und Einzelpersonen mit der Ausführung von Funktionen in unserem Namen. Beispiele hierfür sind: Versand von Mitteilungen, Marketing- und Vertriebsunterstützung, Zahlungsabwicklung, Kundenbeziehungsmanagement und Schulungen. Diese Drittanbieter haben Zugang zu personenbezogenen Daten, die sie zur Erfüllung ihrer Aufgaben benötigen, dürfen diese jedoch nicht für andere Zwecke verwenden. Darüber hinaus müssen sie diese Daten in Übereinstimmung mit dieser Datenschutzerklärung und im Rahmen der geltenden Datenschutzgesetze verarbeiten.

  • Schutz von uns und anderen: Wir geben Konto- und andere personenbezogene Daten frei, wenn wir glauben, dass die Freigabe angemessen ist, um das Gesetz einzuhalten, unsere Bedingungen und andere Vereinbarungen durchzusetzen oder anzuwenden oder die Rechte, das Eigentum oder die Sicherheit, unseren Kunden oder anderen zu schützen. Dazu gehört auch der Austausch von Informationen mit anderen Unternehmen und Organisationen zur Betrugsprävention und -aufdeckung sowie zur Reduzierung des Kreditrisikos.

  • Nach ihrer Wahl: Abgesehen von den oben genannten Fällen werden sie benachrichtigt, wenn personenbezogene Daten über sie an Dritte weitergegeben werden könnten, und sie haben die Möglichkeit, die Weitergabe der Daten abzulehnen.

Sharing with third parties

Information about our customers is an important part of our business, and it is not our business to sell our customers' personal information to others. We share personal information only as described below with partners that are either subject to this Privacy Notice or have practices that are at least as secure as those described in this Privacy Notice.

  • Transactions Involving Third Parties: We make available to them services, content and software provided by third parties for use in or through Offerings. You may recognize when a third party is involved in your transactions, and we share information related to those transactions with that third party.

  • Third Party Service Providers: We engage other companies and individuals to perform functions on our behalf. Examples include: Dispatch of communications, marketing and sales support, payment processing, customer relationship management, and training. These third party vendors have access to personal information they need to perform their functions, but are not permitted to use it for any other purpose. In addition, they must process this data in accordance with this Privacy Policy and under applicable data protection laws.

  • Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or safety, of our customers or others. This includes sharing information with other companies and organizations for fraud prevention and detection and credit risk reduction.

  • At your option: except as noted above, they will be notified when personal information about them may be disclosed to third parties, and they will have the opportunity to opt out of such disclosure.

Security of Your Data

State-of-the-Art

Security is our top priority. We develop our offerings and systems with security and data protection in mind. We implement technical and organizational security measures to ensure that the data collected remains confidential and is protected against accidental or unlawful access, alteration or disclosure, as well as against loss and destruction; and that access to the data is granted exclusively on a need-to-know basis to those persons who need to access the personal data on the basis of their function and task.

Encryption

Personal data stored by us and our third-party data processors use industry-standard secure server connections to ensure that their personal data is encrypted both at rest and during secure transmission over the Internet.

Security Measures

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information. Our security procedures mean that we may require proof of identity before disclosing personal information to them.

Your Rights

Rights

Subject to applicable law, you have the right to:

  • to inquire whether we hold personal data about them and to request copies of that personal data and information about how it is processed;

  • to request that inaccurate personal data be corrected;

  • request the erasure of personal data that is no longer necessary for the purposes for which it was processed, that is processed on the basis of withdrawn consent, or that is processed in breach of applicable law;

  • request us to restrict the processing of personal data if the processing is unreasonable;

  • object to the processing of personal data; and

  • request the portability of personal data they have provided to us.

If they wish to do so, they can contact us at any time at the contact address below. It may take up to 30 days for us to respond to their request.

If they have consented to the processing of their personal data for a specific purpose, they may withdraw their consent at any time and we will cease further processing of their data for that purpose.

Complaints & Supervisory Authority

However, if they feel that we have not adequately addressed their complaints or concerns, they have the right to file a complaint with a competent data protection authority.

Changes & Contact

Our business is constantly changing, and so our privacy notice may change as well. You should visit our website frequently to check for recent changes. You can see the date the last version of this privacy notice was posted. Unless otherwise stated, our current privacy notice applies to all personal information we have about you and your account. However, we stand behind our promises and will never materially change our policies and practices to degrade the protection of personal information collected in the past without informing affected customers and giving them a choice.

Should you require further information on the personal data collected and further processed about you, you can best reach us at the following e-mail address admin@mphofmann.com or in writing to: Michael P. Hofmann AG, Hintergasse 14, 8640 Rapperswil, Switzerland.

Rapperswil 2022-02-10 admin@mphofmann.com